Effective Date: 7 September 2026
1. Introduction and acceptance of terms
These Terms of Service (the “Terms”) govern your access to and use of the services, products, facilities, website, farm shop, tours, visits, and related offerings provided by Greenfield Pastures Farm Ltd (referred to as “we”, “us”, or “our”).
By accessing, purchasing, booking, visiting, or otherwise using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
These Terms apply to all customers, visitors, booking holders, purchasers, and users of our services, whether acting as an individual or on behalf of an organisation.
2. Scope of services
Greenfield Pastures Farm Ltd operates a farm business and may provide the following services and products, subject to availability, seasonality, and operational requirements:
- Livestock rearing and pasture management;
- Seasonal fruit and vegetable production;
- Farm shop produce supply;
- Egg and poultry production;
- Hay and silage provision;
- Farm tours and educational visits; and
- Any related goods or services that we may offer from time to time.
We reserve the right to modify, suspend, discontinue, or restrict any service, product, or offering at any time, including where necessary for animal welfare, biosecurity, weather conditions, crop conditions, health and safety, staffing, or business reasons.
Descriptions, images, and promotional materials are provided for general information only and do not form a guarantee of exact appearance, quantity, yield, availability, or suitability unless expressly agreed in writing.
3. User obligations and responsibilities
By using our services, you agree to comply with all applicable laws, regulations, byelaws, site rules, safety instructions, and reasonable directions issued by our staff or representatives.
You must:
- Provide accurate, complete, and up-to-date information when placing orders, making bookings, or contacting us;
- Ensure that any person attending our premises or participating in a tour or educational visit is suitably supervised, especially children and vulnerable persons;
- Follow all farm safety, animal contact, hygiene, and biosecurity instructions;
- Use any products purchased from us in a safe, lawful, and appropriate manner;
- Notify us promptly of any issue with an order, booking, or service;
- Respect livestock, crops, equipment, property, staff, visitors, and neighbouring land; and
- Refrain from any conduct that may cause injury, nuisance, damage, or disruption.
You must not:
- Enter restricted areas without permission;
- Feed, handle, chase, disturb, or frighten animals unless expressly authorised;
- Smoke, vape, light fires, or use open flames in prohibited areas;
- Bring prohibited substances, weapons, or dangerous items onto the premises;
- Interfere with fencing, machinery, gates, crop areas, or biosecurity controls; or
- Use our services for unlawful, abusive, fraudulent, or harmful purposes.
You acknowledge that farm environments involve inherent risks, including uneven ground, mud, livestock, machinery, allergens, weather exposure, and agricultural activity. You are responsible for ensuring that you and any persons in your care dress appropriately and act with caution.
4. Payment terms and conditions
Unless otherwise agreed in writing, all prices are stated in pounds sterling and are payable in full at the time of order, booking, or purchase.
We may require a deposit, advance payment, or full prepayment for certain services, including farm tours, educational visits, seasonal produce allocations, livestock-related products, and bulk orders such as hay or silage provision.
Payment methods accepted by us may vary and will be specified at the point of sale or booking. We reserve the right to decline any payment method or order at our discretion.
If an invoice is issued, payment must be made by the due date stated on the invoice. We reserve the right to charge interest on overdue sums at the maximum rate permitted by law, together with reasonable debt recovery costs.
Where applicable, delivery charges, handling fees, storage fees, or special service charges will be communicated before completion of the order. You are responsible for ensuring that payment details supplied to us are valid and authorised.
5. Cancellation and refund policy
Cancellations and refunds are subject to the nature of the product or service purchased and any specific terms communicated at the time of booking or sale.
General policy:
- Perishable goods, including fresh produce, eggs, poultry products, and similar items, are generally non-refundable unless faulty, damaged on arrival, or supplied incorrectly;
- Custom, seasonal, or made-to-order goods may be non-cancellable once production, preparation, or allocation has begun;
- Farm tours and educational visits may require advance notice for cancellation, and any deposit may be non-refundable if stated at booking;
- Bulk agricultural supplies such as hay and silage may be subject to cancellation charges, restocking charges, or loss-of-opportunity fees where cancellation occurs after commitment of resources; and
- Any refund issued will be made using the original payment method where reasonably possible.
If you believe a product or service is defective, incorrect, or unsatisfactory, you must notify us as soon as reasonably practicable and provide relevant details, including photographs if appropriate. We may, at our option, offer a replacement, repair, partial refund, or full refund depending on the circumstances and any applicable legal obligations.
Nothing in these Terms limits any rights you may have in relation to goods or services that are not as described, not of satisfactory quality, or not fit for purpose where such rights cannot lawfully be excluded.
6. Liability limitations
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Subject to the above, Greenfield Pastures Farm Ltd shall not be liable for:
- Losses arising from misuse of products, failure to follow instructions, or failure to observe farm safety guidance;
- Indirect, incidental, special, consequential, or punitive losses;
- Loss of profits, loss of business, loss of opportunity, or loss of goodwill;
- Delays or failures caused by circumstances beyond our reasonable control;
- Damage caused by animals, weather, terrain, machinery, or agricultural operations where appropriate warnings were given or risks were reasonably foreseeable; or
- Any loss arising from information supplied by you being inaccurate, incomplete, or misleading.
Our total aggregate liability arising out of or in connection with any order, booking, service, or visit shall be limited to the amount paid by you to us for the relevant product or service, except where a higher liability cannot lawfully be limited.
7. Intellectual property rights
All intellectual property rights in our website, branding, text, photographs, designs, logos, content, manuals, educational materials, marketing materials, and other materials created or used by Greenfield Pastures Farm Ltd remain our property or the property of our licensors.
You may view, download, and print materials made available to you solely for personal, non-commercial use and only to the extent necessary to use our services lawfully.
You must not, without our prior written consent:
- Copy, reproduce, modify, distribute, republish, or exploit our content for commercial purposes;
- Remove or alter copyright notices, trademarks, or proprietary markings; or
- Use our name, branding, images, or materials in a manner that suggests endorsement or affiliation.
Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, provided that this does not infringe any applicable law.
8. Data protection and privacy
We collect, use, store, and disclose personal data in connection with bookings, purchases, enquiries, deliveries, customer support, marketing, and operational management.
We will process personal data in accordance with applicable data protection laws and our privacy practices. Where required, we will use appropriate legal bases for processing, implement reasonable security measures, and retain data only for as long as necessary for the purposes for which it was collected or as required by law.
Personal data may be shared with trusted service providers, delivery partners, payment processors, professional advisers, or public authorities where necessary for the operation of our business or where required by law.
You are responsible for ensuring that any personal data you provide is accurate and that you have authority to disclose it to us where you provide information relating to another person.
If you have questions about privacy or wish to exercise any rights you may have under applicable data protection law, please contact us using the details set out below.
9. Force majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to:
- Extreme weather, flooding, drought, frost, storm, or similar natural events;
- Disease outbreaks affecting livestock, crops, or public access;
- Fire, flood, explosion, accident, or property damage;
- Transport disruption, supply chain disruption, or utility failures;
- Labour shortages, industrial action, or staff illness;
- Government action, regulatory changes, or legal restrictions; and
- Any other event outside our reasonable control.
Where a force majeure event occurs, we may suspend, postpone, modify, or cancel affected services, and we will use reasonable efforts to minimise disruption.
10. Changes to terms
We may update or amend these Terms from time to time to reflect changes in our business, legal requirements, operational practices, or services.
The revised Terms will take effect from the date stated in the updated version. Your continued use of our services after any changes become effective constitutes acceptance of the updated Terms.
We encourage you to review these Terms periodically. If you do not agree to any revised Terms, you should stop using our services.
11. Applicable law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory rights you may have under applicable law.
12. Contact information
If you have any questions, complaints, booking enquiries, refund requests, or legal notices relating to these Terms or our services, please contact:
Greenfield Pastures Farm Ltd
Unit 4, Willow Farm Business Park, Station Road, Barrow-upon-Humber, DN19 7DZ, UK
Email: [email protected]
Phone: +44 1422 589 734
13. Severability clause
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms.
The remaining provisions shall continue in full force and effect. Any failure or delay by us in enforcing any provision of these Terms shall not constitute a waiver of that provision or any other provision.
By using the services of Greenfield Pastures Farm Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.